A TwiML Application is a set of URLs and other configuration data that tells Twilio how to handle incoming calls or messages. You can set the Request URL, Fallback URL and others on a TwiML App, instead of directly setting them on a phone number. You can then assign the TwiML App to multiple phone numbers. Any changes to the configuration data in a TwiML App are instantly applied to all phone numbers.

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John Smith
Customer Support
sample@email.com
www.zyx.com
New York, USA
+123-456-7890

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